Comparison of issue tracking systems

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This page contains both issue and bug tracking systems. The distinction is uncertain in some cases, so have a look at the other category as well when missing an entry.

Contents

System Creator License Implementation
language		 User
interface		 Back end Source code revision control system integration[1] Dynamic documentation integration/generation Test planning integration Customizable workflow Unicode support LDAP user authen. Custom Fields Email Integration(Both ways) [2]
29FIVE Helpdesk 29FIVE Designs Commercial HTML/Java/Flash Web, Desktop Software, E-mail MySQL, PHP No Yes No
ActiveLog WEBsina Software proprietary HTML/Java on all platforms Web, e-mail JDBC:
MySQL, PostgreSQL, Oracle, SQL Server, DB2, Sybase ASA, Access		 reporting: integrated charts and reports Yes Yes Yes Yes Yes
Alcea FIT|IssueTrack Alcea Technologies, Inc. proprietary HTML/Java on all platforms Web, e-mail flat file or JDBC (SQL Server 2000, Oracle, MySQL, etc.) Visual SourceSafe, Perforce, CVS reporting: integrated charts and reports, export to MS Project to create Gantt charts TestSpec module Yes Yes Yes Yes Yes
Argus Thomas Mango BSD Java Web PostgreSQL
AVS woodpecker issue tracker AVS GmbH proprietary PHP Web, e-mail MySQL reporting: integrated charts and reports Yes Yes Yes
B-Flow (HelpDesk) CSO Lanifex GmbH Open Source PHP Web, e-mail MySQL reporting: integrated charts and reports Yes Yes Yes
BMC Service Desk Express BMC Software proprietary ASP.Net, ASP, Javascript, ActiveX Web, e-mail Oracle, SQL Server 2000/2005/MSDE reporting: integrated charts and interface to Crystal Reports Yes Yes Yes Yes Yes Yes
BugTracker.NET Corey Trager GPL ASP.NET/C# on Windows Web, e-mail SQL Server, SQL Server Express Subversion integrated charts and reports No Yes Yes No Yes Yes
Cerberus Helpdesk WebGroup Media LLC. proprietary PHP Web, e-mail MySQL CVS knowledgebase Yes
ClearQuest IBM Rational proprietary kernel: executables for several platforms; hooks: Perl and Visual Basic Web, Windows client, e-mail IBM DB2, Oracle, SQL Server, Access, Sybase ASA ClearCase reporting: integrated charts and interface to Crystal Reports Yes Yes Yes Yes Yes Yes
Close Support Close Fit Software Ltd proprietary Visual Basic on Windows platforms Web, e-mail SQL Server, Access
Double ChocoLatte Michael L. Dean GPL HTML/PHP Web, Desktop Software, E-mail MySQL, PHP Yes No Yes
CodeBeamer Intland Software proprietary Java Web, e-mail, Web services, Eclipse plug in, NetBeans plug in module MySQL,Derby, Oracle Subversion, CVS, Synergy CM, Visual SourceSafe enterprise wiki knowledgebase (based on JSP), reporting engine Yes Yes Yes Yes Yes
CRM Unleashed Bug Tracking and Customer Support Software Force Software, Inc. proprietary ASP.NET Web, e-mail (SQL Server 2005) Visual SourceSafe Yes Yes Yes
DevTrack TechExcel proprietary C++, C#, ISAPI Windows client, Web, e-mail, Web services SQL Server, MySQL, Oracle, Access CVS, Subversion, Perforce, Microsoft Team Server, AccuRev, Visual SourceSafe, ClearCase reporting engine Yes Yes Yes Yes Yes Yes
EBSuite Customer Support - Help Desk EBSuite proprietary HTML/Java on all platforms Web, e-mail relational database or JDBC (SQL Server 2000, Oracle, MySQL) CVS customer support help-desk module Yes Yes
Facil HelpDesk Cromosoft Technologies. proprietary PHP Web, e-mail notifications and email to tickets(supports atach.) MySQL knowledgebase,statistics, opt. GD Yes
FogBugz Fog Creek Software Hosted, Proprietary ASP/ASP.NET/VBScript on Windows, PHP on Mac and Linux Web, e-mail, RSS Windows (Microsoft Jet, MySQL, Microsoft SQL Server 7.0, 2000, 2005), Linux and MacOS (MySQL), Subversion, Perforce, CVS, Visual SourceSafe, Vault Yes Yes Template:2, for issues Yes
Helpdesk Pilot Tenmiles Corporation. proprietary PHP Web, e-mail MySQL, SQL SERVER CVS knowledgebase Yes Yes Yes
IGotIssues Data Design Labs Commercial FileMaker Client, Web, Windows, OSX, e-mail FileMaker Reports, PDF User's Guide Yes Yes Yes No
Jitbit Helpdesk Jitbit Software proprietary ASP.NET 2.0 Web, e-mail SQL Server Add unlimited comments to issues, statistical reports, knowledge base, search tickets, file-attachments, convert incoming emails to issues Yes Yes Yes Yes
JTrac JTrac Open source / gpl Java Web, e-mail Oracle, Mysql, postgresql basic reporting Yes Yes Yes Yes Yes
HelpSpot UserScape proprietary PHP Web, e-mail SQL Server, MySQL, PostgreSQL
IssueNet Elsinore Technologies Inc. proprietary ASP.NET,C,C++ Web, Winforms, E-Mail, Outlook plugin, Visual Studio plugin, SQL Server Subversion, Visual SourceSafe, Perforce Advanced reporting, configurable dashboards, Microsoft Project integration Yes Yes Yes Yes Yes
IssueTrackerProduct Peter Bengtsson ZPL Python Web, e-mail
Issue Tracking IssueTrak, Inc. Hosted, Proprietary, Commercial ASP.NET, HTML, VBScript on Windows Web, e-mail Microsoft SQL Server Add unlimited # of comments to issues, statistical reports, knowledge base, search issues, file attachments, convert incoming emails to issues, configurable dashboards, report writer, scheduled reports extensive, customizable Yes Microsoft Active Directory Many, Highly Customizable Yes, Both Ways, SMTP Outgoing, Pop 3 Mappi Incoming
Issue Tracking Anywhere Dynamsoft Corporation Hosted, Proprietary ASP.NET, C# Web Microsoft SQL Server reporting: integrated charts and reports Yes Yes No Yes Yes
IssueView IssueView.Com proprietary ASP.NET, C# Windows, Web, e-mail SQL Server, Access integrated reporting, Word merge, charts extensive, customizable No
itracker itracker.org LGPL Java Web, Eclipse plugin, Web service HSQLDB, Firebird, SQL Server, MySQL, DB2, Oracle, PostgreSQL (anything Hibernate supports) Yes Yes Yes No
ExoHelpDesk ExoScripts Apache License variant, with additional restrictions PHP on all platforms Web, e-mail MySQL basic reporting Yes Yes No No Yes Yes
Liberum Help Desk Doug Luxem GPL ASP Web SQL Server, Access
LibreSource Artenum QPL HTML/Java on all platforms Web PostgreSQL Subversion, LibreSource Synchronizer Yes
Mojo Helpdesk Metadot Corp. online / hosted only Ruby on Rails Web, e-mail RSS, API, Web service Yes Yes Yes Yes Yes Yes
OMNITRACKER OMNINET GmbH proprietary C++, ASP.NET Windows client, Web, PocketPC, e-mail Oracle, SQL Server, Access reporting via Crystal Reports; mail merge via Microsoft Word Yes Yes Yes Yes
OTRS OTRS GmbH GPL Perl Web, e-mail DB2, Microsoft SQL Server, MySQL, PostgreSQL, Oracle automatic FAQ generation Yes Yes Yes
PhaseWare Hoyt Mann proprietary C#, ASP.NET Windows Client, Web, Email SQL Server 2005 Advanced Reporting Yes Yes Yes, Yes,
phpSupport Chris S GPL, opensource PHP, customization of app is possible, but source is dirty Web, e-mail MySQL CVS?? Add unlimited comments to each issue, simple statistical reports, search old tickets No Yes Yes No No, but it is easy to add them via MySQL and Php code Yes, Perl Email Gateway (sendmail and qmail supported)
PHP Support Tickets proprietary Web MySQL
PowerDesk 2007 NeST proprietary ASP.NET Web, e-mail Oracle 9i and above Yes Yes Yes
pragma::tims QuestByte Ltd. proprietary, free for noncommercial Java Java-Client for all Platforms, Web PostgreSQL, SQL Server, Oracle Yes Yes Yes Yes (one way only)
Public Folder HelpDesk for Outlook kalmstrom.nu Outlook Solutions proprietary Visual Basic 6 Web, e-mail SQL Server, Access Add unlimited comments to each issue, advanced statistical reports, knowledge base, task conversion, search active and old tickets, attachments and rich text in tickets, free for schools, charities and hospitals Yes Yes Yes Yes Yes
redMine Jean-Philippe Lang GPL Ruby on Rails Web MySQL, PostgreSQL, SQLite, Oracle Subversion, CVS, Darcs, Mercurial integrated wiki Yes Yes Yes Yes Yes
Remedy Action Request System Remedy Corporation proprietary thick Windows client, Web, Web service Oracle, SQL Server, DB2, Informix, Sybase ASA With RKM, the Remedy Knowledge Base product from BMC No Yes[3] Yes Yes Yes
Request Tracker Best Practical Solutions LLC GPL Perl Web, e-mail, command-line MySQL, PostgreSQL, Oracle Subversion, CVS Yes Yes Yes[4] Yes Yes
Roundup Ka-Ping Yee, Richard Jones MIT license (ZPL v 2.0 for the template system) Python Web, e-mail, command line SQLite, MySQL, PostgreSQL Subversion[5] wiki can be integrated or linked[6] Yes Yes Yes[7] Yes Yes
ServiceCenter Peregrine Systems proprietary Web
ServiceDesk Plus Adventnet proprietary Web SQL Server, MySQL Yes but basic Yes Yes Yes Yes
ServiceDesk SD² Solvedirect proprietary Web, PDA, mobile, email, SMS PostgreSQL Yes Yes, multiple workflows, workflow mapping to third-party systems Yes Yes Yes
Simpleticket Spur GPL [1] Ruby on Rails Web MySQL, PostgreSQL Subversion
Sinergia GLR GPL ASP.NET, C# Web SQL Server, Windows Workflow Foundation Yes
SmarterTicket SmarterTools proprietary ASP.NET Web, e-mail MySQL, MSDE, SQL Server knowledgebase, reporting
Spiceworks Desktop Spiceworks proprietary, freeware Ruby on Rails Web, e-mail sqlite asset inventory, reporting
Support Fusion Support Fusion proprietary ASP.NET Web, e-mail SQL Server knowledgebase, reporting, automatic FAQ generation Yes
SupportSuite Kayako.com proprietary PHP Web, e-mail MySQL, PostgreSQL, Oracle automatic FAQ generation Yes Yes
SysAid Ilient proprietary HTML/Java Web Yes Yes Yes Yes Yes
Teamwork (software) Open Lab proprietary, some parts LGPL Java Web, e-mail all relational (uses Hibernate)
versaSRS Issue Tracker [2] versaSRS proprietary ASP.Net Web MS SQL Server knowledgebase No Yes Yes Yes Yes Yes
VisionProject Visionera AB proprietary Java Web (hosted or installed version), e-mail, web service SQL Server, MySQL Subversion reporting, scheduled reports by mail, knowledgebase, support center, spam protection, charts, export to PDF, Excel, CSV, XML, MS Project Yes Yes Yes Yes Yes Yes
Volo Milestone Volo, LLC GPL PHP on Linux and Unix Web PHP, PostgreSQL knowledgebase, reporting No Yes Yes Yes, Volo can add Yes, Volo can customize fields Yes, Volo can add
Web Help Desk MacsDesign Studio, LLC proprietary Java Web, e-mail OpenBase, FrontBase, MySQL, SQL Server, PostgreSQL, Oracle Auto FAQ generation, integrated charts and reports, context sensitive help Yes Yes Yes Yes Yes
WebAsyst Issue Tracker [3] WebAsyst, LLC proprietary PHP Web, Windows client MySQL knowledgebase Yes Yes No Yes Yes
Webolize IssueTracker Webolize LLC GPL ASP.NET Web time-tracking,project-management Yes
wIT Issue Tracker [4] WaterProof Software, SARL proprietary PHP Web, Web services, e-mail knowledgebase, project-management, statistics, charts and reports Yes Yes Yes Yes Yes, one-way

System Creator License Implementation
language(s)		 User
interface		 Back end Source code revision control system integration[8] Dynamic documentation integration/generation Test planning integration Customizable workflow Unicode support LDAP user authen.
AceProject Websystems, Inc proprietary Web Access, SQL Server
AVS woodpecker issue tracker AVS GmbH proprietary PHP Web MySQL integrated charts and reports Yes
Arctic Olate Ltd proprietary PHP Web (installed on own server or hosted) MySQL
Axosoft OnTime Axosoft proprietary C#/.NET Web (hosted or locally installed), Windows client, Visual Studio .NET 2003/2005 integration, e-mail SQL Server Perforce, SourceGear Vault, Visual SourceSafe, Subversion custom reporting engine can be integrated with freely available SDK Yes, unlimited # of workflow templates Yes Yes
Bee Cloudburst proprietary (subscription model) Ruby Web MySQL, SQLite
BUGS - the Bug Genie Ruffdogs MPL 1.1 PHP Web, e-mail MySQL reporting: customizable, exportable
BugSentry IT Collaborate proprietary
BugAware Bug Tracking Software Jackal Software proprietary ASP Web (ASP hosted or locally installed) Access, SQL Server Yes Yes
BugTracker.NET Corey Trager GPL ASP.NET/C# on Windows Web, e-mail SQL Server, SQL Server Express Subversion integrated charts and reports No Yes Yes No
Bugzero WEBsina Software proprietary Java Web, e-mail JDBC:
MySQL, PostgreSQL, Oracle, SQL Server, DB2, Sybase ASA, Access		 CVS, Perforce source control Yes, per project Yes
Bugzilla Mozilla Foundation MPL Perl Web, e-mail, RSS, Web service, command-line MySQL, PostgreSQL CVS, Subversion, Perforce, AccuRev - (see site for up-to-date list) reporting: integrated reports and charts, scheduled reports by mail Testopia, VeryWeyes No[9] Yes Yes
Clarity Korzh.com proprietary Java Web filesystem Subversion Yes
Collaboa Johan Sørensen MIT License Ruby on Rails Web MySQL Subversion
CompassTMS BBLsolutions proprietary [WIN32] Windows client/server (3-tier), e-mail. Defect management, Change Management, Release Management - integrated with Test Management System. SQL Server, Oracle No Yes Yes Yes Yes Yes
CVSTrac D. Richard Hipp BSD variant C Web SQLite CVS, Subversion, Git integrated wiki
Debbugs Debian GPL Perl Web, local, email Flatfile, BDB indexes VCS Agnostic, DAK integration No No No Yes N/A
DisTract Matthew Sackman 3-clause BSD Haskell, Javascript Web (Firefox only) Monotone Monotone No No Yes Not needed (distributed bug tracking system)
DITrack Vlad Skvortsov, Oleg Sharov, Ivan Glushkov BSD Python command line Subversion Subversion
eTraxis Artem Rodygin GPL PHP Web, e-mail MySQL, SQL Server, Oracle built-in reporting engine Yes, unlimited # of workflow templates Yes Yes
Eventum MySQL AB GPL PHP Web, e-mail, IRC MySQL CVS
Alcea FIT|BugTrack Alcea Technologies, Inc. proprietary HTML/Java on all platforms Web, e-mail flat file or JDBC (SQL Server 2000, Oracle, MySQL, etc.) Visual SourceSafe, Perforce, CVS reporting: integrated charts and reports, export to MS Project to create Gantt charts TestSpec module Yes Yes Yes
FogBugz Fog Creek Software proprietary ASP/VBScript on Windows, PHP on Mac and Linux Web, e-mail, RSS Microsoft Jet, SQL Server, MySQL Visual SourceSafe, Perforce, CVS, Subversion, SourceGear Vault Yes Yes
Flyspray LGPL PHP Web, e-mail, Jabber ADOdb
Gemini Countersoft proprietary C# Web, e-mail SQL Server/MSDE, ASP.NET
GNATS Free Software Foundation GPL C Web, e-mail, Unix clients MySQL CVS
IssueNet Elsinore Technologies Inc. proprietary ASP.NET,C,C++ Web, Winforms, E-Mail, Outlook plugin, Visual Studio plugin, SQL Server Subversion, Visual SourceSafe, Perforce Advanced reporting, configurable dashboards, Microsoft Project integration Yes Yes Yes
JIRA Atlassian Software Systems proprietary, free for noncommercial Java Web, e-mail, RSS DB2, Firebird, HSQLDB, MaxDB, Mckoi, MySQL, Oracle, PostgreSQL, SQL Server, Sybase ASA ClearCase, AccuRev, Perforce, CVS, Subversion, Visual SourceSafe (beta) Atlassian Confluence (enterprise wiki) Atlassian Bamboo (continuous integration & testing, via plugin) Yes Yes Yes
Mantis Bug Tracker Victor Boctor GPL PHP Web, e-mail MySQL, MS SQL, PostgreSQL CVS, Subversion note automatic changelog, integrated wiki (DokuWiki) TestLink Yes Yes Yes
pragma::tims QuestByte Ltd. proprietary, free for noncommercial Java Java-Client for all platforms, Web MS SQL, PostgreSQL, Oracle Yes: Subversion Yes Yes
phpBugTracker SourceForge GPL PHP Web, e-mail. Focus on easy setup, lightweight operation. Oracle, PostgreSQL, MySQL No No No Yes Yes No
NetResults Tracker NetResults Corp proprietary ASP, JavaMail Web, e-mail SQL Server, Oracle, Access Visual SourceSafe integrated reports & charts, knowledgebase, alerts, discussion Yes Yes Yes
Quality Assurance Studio - Problem Tracking and Reporting (QAS.PTAR) OBJENTIS Software Integration GmbH proprietary IBM Lotus Notes Web, e-mail, groupware IBM Lotus Domino or SQL Database (DB2, Oracle ...) Yes Yes
Retrospectiva Dimitrij Denissenko MIT License Ruby - Ruby on Rails Web, RSS MySQL, PostgreSQL, SQLite, DB2, SQL Server, Oracle Subversion flexible extension interface, wiki, announcement blog, spam protection Yes
Scarab Tigris.org Apache-style license Java Web MySQL, PostgreSQL, Oracle[10] Yes[11]
Serena - TeamTrack Serena Software proprietary C++ Web Oracle, DB2, Sybase ASA, SQL Server, Access Accurev Yes
StarTeam originally Starbase Corporation, currently Borland proprietary Java, C++, others 6 varieties of custom client (Java IDE, command line, integrated into various Borland IDEs, custom SDK clients, Visual Studio client) SQL Server recommended, Oracle, DB2 supported custom Borland provides full suite
TestDirector Mercury Interactive proprietary Internet Explorer No included
TestTrack Pro Seapine Software proprietary C++ Web; Windows, Mac OS X, and Linux clients Native Cross Platform Database, MySQL, SQL Server, Oracle Surround SCM, Visual SourceSafe, ClearCase, PVCS, Perforce, CVS, Subversion, StarTeam, SourceOffSite Classic integrated charts and reports, external reporting supported through ODBC interface Yes, with TestTrack TCM Yes Yes Yes
Trac Edgewall Software BSD variant Python Web SQLite, PostgreSQL, MySQL Subversion (built-in), Darcs, Bazaar-NG, Mercurial, Perforce integrated wiki plugin Yes plugin
Track+ Trackplus proprietary Java Web, e-mail Firebird, Hypersonic SQL, InterBase, SQL Server, MySQL, Oracle, PostgreSQL CVS, Subversion
TrackRecord Compuware proprietary Web, Windows Yes Yes
TrackStudio Enterprise TrackStudio proprietary Java Web, e-mail HSQLDB, Firebird, SQL Server, MySQL, DB2, Oracle, PostgreSQL CVS, Subversion integrated reporting, charts, export to PDF, Excel, CSV, XML, MS Project Yes, multiple workflows per project Yes Yes
Unfuddle Subventurate LLC proprietary Ruby on Rails Web, e-mail MySQL Subversion (Web-based and over SSL) integrated blog, source control and project management tools
VisionProject Visionera AB proprietary Java Web (hosted or installed version), e-mail, web service SQL Server, MySQL Subversion reporting, scheduled reports by mail, knowledgebase, support center, spam protection, charts, export to PDF, Excel, CSV, XML, MS Project Yes Yes Yes Yes
Volo Fixer Volo, LLC GPL PHP Web SQLite Yes Yes, Volo can add
WorkRoll WorkRoll.com proprietary JSP/Java Web, e-mail proprietary database
yKAP DCom Solutions proprietary ASP , COM+ Web SQL Server Custom Analysis reports API available for any integration Yes Yes
Mercury Quality Center Mercury Interactive proprietary Web, e-mail SQL Server, Oracle No No
  1. ^ See also Scmbug.
  2. ^ It sends the email notifications to users as well as accepts replies and updates the system accordingly.
  3. ^ Restricted to administrators
  4. ^ requires a third-party “overlay”
  5. ^ When customized like described here
  6. ^ described here (Roundup as Wiki) rsp. here (link formatting)
  7. ^ LDAP login customization recipe
  8. ^ See also Scmbug.
  9. ^ Can be simulated with “flags” and custom fields, resolutions can be customized, statuses are still hard-coded as of version 3.0
  10. ^ Scarab Databases. Scarab Documentation. Retrieved on August 27, 2006.
  11. ^ Scarab Workflow. Scarab Documentation. Retrieved on August 27, 2006.

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