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Fido Solutions
From Wikipedia, the free encyclopedia
| This article needs additional citations for verification. Please help improve this article by adding reliable references. Unsourced material may be challenged and removed. (August 2007) |
| Fido Solutions | |
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| Type | Subsidiary of Rogers Wireless |
| Founded | 1996 |
| Headquarters | Montreal, Quebec |
| Key people | Sylvain Roy, Senior Vice President and General Manager |
| Industry | Wireless Services |
| Products | EDGE, GPRS, GSM, UMTS, HSDPA, Wireless Data Services, Two way messaging |
| Website | www.fido.ca |
Fido Solutions, formerly known as Microcell Telecommunications is a Canadian cellular telephone service provider. Fido was the first carrier in Canada to launch a GSM-based network and the first wireless service provider in North America to offer General Packet Radio Service (GPRS) on its network. Fido is a wholly owned subsidiary of Rogers Wireless. Fido also ranked the "highest in customer satisfaction among contract service providers" in Canada according to the J. D. Power and Associates 2007 Canadian Wireless Customer Satisfaction Study.[1]
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The original development of Fido was funded in part by T-Mobile International. In November 2004, Microcell was bought out by the other competing GSM carrier, Rogers Wireless, for an estimated $1.4 billion. The company's name was changed to Fido Solutions shortly thereafter. Fido has retained its data roaming service with T-Mobile.
The Fido network originally ran on GSM 1900 and offered coverage in major urban areas in Canada. Since the acquisition of Fido by Rogers Wireless in 2004, Rogers integrated the networks, giving Fido customers additional coverage and access to GSM 850. Fido customers can access the full Rogers Wireless coverage area by adding an "expanded network" option to their plans at a cost of $5 a month. With this option roaming chargers are waived when placing a call on the Rogers network, which would otherwise cost 25 cents a minute.
Fido was the first and only Canadian mobile service provider to bill airtime by the second, as opposed to the more traditional per-minute scheme used by other providers. However in 2007, Solo Mobile began directly competing against Fido's marketshare, and Solo now also bill by the second.
Fido is currently the only company to offer an Over-the-Counter exchange for phones that fail during the manufacturer's one year warranty period. Fido also formalized the upgrade process for newer phones by offering "FidoDollars", equivalent to 5% of customer revenues (rounded down to the nearest dollar), which can be redeemed against the purchase of a new handset at any time except when purchasing a phone with a new agreement. They are also the only company to include a "minute tracker" system free of charge with every monthly plan, which sends a text message to customers when they reach 75% and 100% of their included minutes.
- ^ http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2007265 J.D. Power and Associates Reports: Customer Satisfaction with Wireless Service Providers and Wireless Phone Manufacturers in Canada Declines Significantly
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| Major network operators | |
| Bell Mobility · Rogers Wireless · TELUS | |
| Regional network operators | |
| Aliant Mobility · CityWest Mobility · DMTS Mobility · ICE Wireless · MTS Mobility · NorthernTel Mobility · NMI Mobility · SaskTel Mobility · Télébec Mobilité · TBayTel Mobility | |
| Mobile virtual network operator | |
| 7-Eleven Wireless · Cityfone · DCI Telecom · Fido · PC Mobile · Petro-Canada Mobility · Primus Canada · SearsConnect · Solo Mobile · uWho Wireless · Videotron · Virgin Mobile Canada | |
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| Corporate Directors: | Ronald Besse · Charles Birchall · H. Garfield Emerson · Peter Godsoe · Thomas Hull · Philip Lind · Nadir Mohamed · David Peterson · Ted Rogers · Edward Rogers III · Loretta Rogers · Melinda Rogers · William Schleyer · John A. Tory · J. Christopher Wansbrough · Colin Watson |
| Magazines: | Canadian Business · Chatelaine (English) · Châtelaine (French) · Flare · glow · L'actualité · LOU LOU · Maclean's · Marketing · MoneySense · Ontario Out of Doors · Profit · Today's Parent |
| Cable television: | The Biography Channel · CPAC · G4techTV Canada · OLN1 · Rogers Sportsnet · Rogers Television3 · Télévision Rogers3 · TVtropolis · The Shopping Channel · Viewers Choice |
| Conventional television: | OMNI Television: CFMT · CHXC · CHXE · CIIT4 · CJMT · Citytv: CITY · CHMI · CKAL · CKEM · CKVU · Independent: CHNU4 |
| Other assets: | Fido · Jack FM (most Canadian stations) · Rogers Cable · Rogers Building · Rogers Centre · CFMT Building · 35 Dundas Street East · Rogers Park · Rogers Yahoo! Hi-Speed Internet · Rogers Telecom · Rogers Media · Rogers Plus · Rogers Wireless · Spring Fishing Show · Toronto Blue Jays |
| Radio stations: | CFAC · CFFR · CFRV · CFSR · CFTR · CHEZ · CHFI · CHFM · CHMN · CHNI · CHTT · CHUR · CHYM · CICX2 · CIGM · CIOC · CISQ · CISS · CISW · CITI · CIWW · CJAQ · CJCL · CJET · CJMX · CJNI · CJQM · CJQQ · CJRQ · CJRX · CKAT · CKBY · CKCL · CKER · CKFX · CKGB · CKGL · CKIS · CKLG · CKNI · CKQC · CKSR · CKWX · CKY |
| Notes | 1Co-owned with CTVglobemedia and Comcast. Rogers currently does not manage the channel. There is a sale pending that will give 100% control of OLN to Rogers. 2Sale to Larche Communications pending; if approved, Rogers will acquire CIKZ in the same transaction. 3These channels are only available on Rogers Cable and are not available on satellite or through other cable service providers. 4 As a condition of the CRTC approval of Citytv, Rogers must sell these stations in order to comply with CRTC restrictions on owning multiple stations in one market. These stations are now being sold to S-VOX pending CRTC approval. |
Annual Revenue: $5.60 billion CAD ( 24% FY 2004) · Employees: 18,057 · Stock Symbols: TSX: RCI.A, TSX: RCI.B, NYSE: RG · Website: www.rogers.com |
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