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Sensemaking
From Wikipedia, the free encyclopedia
Sensemaking is defined as the process of creating situation awareness in situations of uncertainty.
Sensemaking is an approach to thinking about and implementing communication research and practice and the design of communication-based systems and activities. It consists of a set of philosophical assumptions, substantive propositions, methodological framings and methods.
Because much of this applied psychological research is grounded within the context of systems engineering and human factors, there exists a strong desire for concepts and performance to be measurable and for theories to be testable. Accordingly, sensemaking and situation awareness are viewed as working concepts that enable us to investigate and improve the interaction between man and information technology. Within this perspective, it is recognized that humans play a significant role in adapting and responding to unexpected or unknown situations, as well as recognized situations.
Sensemaking, in knowledge management theory, is often associated with the work of David Snowden and his past theory of Cynefin; very recently, knowledge management or "web 2.0" technology is seen as aiding and abetting Sensemaking.