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Transformational Government is an initiative of the UK government.

Transformational Government: Enabled by Technology was published by the e-Government Unit (eGU) in November 2005.

It was commissioned by the Prime Minister, Tony Blair, because: "The world is changing around us at an incredible pace due to remarkable technological change. This process can either overwhelm us, or make our lives better and our country stronger. What we can't do is pretend it is not happening. Government has to respond to keep up with the hopes and aspirations of citizens and business, to remain efficient and trustworthy."

It sets out an ambitious vision for the delivery of public services in the 21st century, using the power of new technologies to change the way Government works. Achieving the vision will require three key transformations: - Services enabled by IT must be designed around the citizen or business, not the provider, and provided through modern, co-ordinated delivery channels. This will improve the customer experience, achieve better policy outcomes, reduce paperwork burdens and improve efficiency by reducing duplication and routine processing, leveraging delivery capacity and streamlining processes. - Government must move to a shared services culture - in the front-office, in the back-office, in information and in infrastructure - and release efficiencies by standardisation, simplification and sharing. - There must be broadening and deepening of government's professionalism in terms of the planning, delivery, management, skills and governance of IT enabled change. This will result in more successful outcomes; fewer costly delivery failures; and increased confidence by citizens and politicians in the delivery of change by the public services.

Work is in hand across government to deliver the strategy. An action plan explaining what has been/will be done is due for publication by 31 March 2006.

• Transformational Government: Enabled by Technology, UK Government, 2005