Virgin Mobile

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The Virgin Mobile Worldwide logo.
The Virgin Mobile Worldwide logo.
The Virgin Mobile UK logo.
The Virgin Mobile UK logo.

Virgin Mobile is a brand used by several mobile phone service providers operating in the United Kingdom, Australia, Canada, South Africa, the United States and France; the brand survived only briefly in Singapore. The international Virgin Mobile businesses each act as independent entities, usually in a partnership between Sir Richard Branson's Virgin Group and an existing phone company. Virgin Group provides the brand, and the phone company operates the network infrastructure.

Virgin Mobile was the world's first Mobile Virtual Network Operator when it launched in the United Kingdom in 1999. It does not maintain its own network but instead contracts to use the existing network(s) of other providers.

Contents

In the UK, Virgin Mobile uses the T-Mobile network.[1] In the US, the Sprint Nextel system is the carrier.[2] There is no roaming to other networks in the United States. In Australia, Virgin Mobile operates on the Optus network.[3] In Canada, it uses the Bell Mobility network.[4] In France, it uses Orange SA.[5] Virgin Mobile South Africa uses the Cell C network for coverage across South Africa.[6] These networks use two different mobile telephony standards, GSM and CDMA. GSM is used in the UK, South Africa, Australia and France. CDMA is used in the US and Canada.

In all countries, Virgin Mobile offers prepaid pay-as-you-go service. In the UK, US, Australia and South Africa, Virgin Mobile also offers a post-paid option to approved customers. Already very common in the UK at the time of Virgin Mobile's launch, prepaid wireless service was a very small part of the US wireless market. Nevertheless, competitive pricing, a "no-frills" approach and award winning customer service ensured a small but significant market share.

Virgin Mobile Canada experienced substantial growth in the past year, launching approximately 60 "Virgin Mini Stores" across the country. Virgin Mini Stores (VMS) are kiosks usually located in shopping malls that especially target the 18-35 yr. old demographic.

For three years running, Virgin Mobile Canada has received J.D. Power and Associates' coveted annual award for "Highest Customer Satisfaction for Pre-paid Wireless."

Virgin Singapore was launched in October 2001 as a joint venture with Singtel. The operations were closed down by October 2002 after failing to attract a significant number of customers. [7]

Failure of the joint venture was attributed to a saturated mobile market and Virgin Mobile's positioning as a "premium" brand. [8]

  1. ^ Blyk's free mobile launch delayed (July 9, 2007). Retrieved on 2007-07-20.
  2. ^ Virgin considers float for Virgin Atlantic (July 15, 2007). Retrieved on 2007-07-16.
  3. ^ Optus Acquires Virgin Mobile Australia (January 12, 2006). Retrieved on 2007-07-20.
  4. ^ Virgin Mobile confirms Canada as its fourth port of call (March 31, 2004). Retrieved on 2007-07-20.
  5. ^ Carphone blames Virgin Mobile for woes (November 3, 2006). Retrieved on 2007-07-20.
  6. ^ Virgin Mobile to enter South Africa under VNO agreement (March 13, 2006). Retrieved on 2007-07-20.
  7. ^ "Virgin Mobile exits Singapore market", Electronics News, 2003-07-10. Retrieved on 2007-08-22. 
  8. ^ Akers, Lawrence (2002-07-10). Virgin's Version. Forbes. Retrieved on 2007-08-22.

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